How do i make a warranty claim?
Please open a dispute in our RESOLUTION CENTRE so that we can resolve your problem as quickly as possible.
Most disputes can be resolved through communication and it's best to contact us as soon as you recognise a potential problem. Once lodged you can also track the progress of your dispute online at any time.
After being returned and processed you shall be notified as to whether the goods will be replaced with new equivalents or repaired.
In the event the item is found functional and not faulty you will need to cover the cost of return shipping of the item.
What is covered under warranty?
Under Australian Consumer Law (ACL) all goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
What is not covered under warranty?
All Harris Stability Systems products are covered under some form of basic manufacture warranty Under ACL. Additionally some items are eligible for an Extended Limited Lifetime Warranty. In most cases any misuse of a product or deliberate damage is not covered.
Extended Limited Lifetime Warranty
Some items sold by Harris have an Extended Limited Lifetime Warranty. This warranty extends the warranty period of the item for the lifetime of its use by the original purchaser. Warranty claims made after the initial 12 month period require the customer to cover all shipping costs too and from Harris. Some of these items require the user to do basic maintenance; eg. Screws on a lever need to be tightened from time to time. In most cases any misuse of a product or deliberate damage is not covered.
Who is covered under warranty? What proof of purchase is needed?
Only the original purchase is covered under warranty. You will be required to provide the original proof of purchase that clearly states the item in question and that the item was paid for in full.
WHEN do items need to be returned by?
Returning warranted goods can be returned after a dispute has been raised in the RESOLUTION CENTRE. Please add a small note to the return that clearly states the invoice number and the reason for return.
SHIPPING for returns?
Freight costs are normally paid by the customer except for faulty goods or incorrectly shipped goods which may or may not be prepaid by the distributor. As a general rule, if the item can be posted or easily returned, you should cover the initial cost of returning faulty products to the supplier. You should keep the receipts for those costs because if the returned products are later confirmed to have a fault - whether major or minor - you can recover your reasonable postage or transportation costs from the seller.
Products do not need to be in their original packaging to be returned. You may, however, need to ensure the products are adequately protected for posting or collection.