Returns Policy

At Harris Stability Systems we strive to achieve 100% customer satisfaction. Please find below all details concerning our returns policy


Need to return an item or make a warranty claim for an order?
Please open a dispute in our RESOLUTION CENTRE so that we can resolve your problem as quickly as possible.
Most disputes can be resolved through communication and it's best to contact us as soon as you recognise a potential problem. Once lodged you can also track the progress of your dispute online at any time.
Please choose carefully as certain items may be firm sale basis and are not returnable. After being returned and processed you shall be notified as to whether the goods will be replaced with new equivalents, repaired or a refund issued for change of minds.
In the event the item is found functional and not faulty you will need to cover the cost of return shipping of the item.


WHAT can be returned?
Goods can be returned if they are found to be faulty or they were not the goods which were ordered. If you change your mind after placing your order goods may in some certain circumstances be accepted for return, however if there is nothing wrong with the item inline with ACL we are not required to provide a refund. Some goods once opened even if unused are not returnable, please contact us if unsure.


WHEN do items need to be returned by?
Returning goods in new unopened condition must be returned within 60 days of the Invoice date as per Australian Consumer Law (ACL). All discrepancies with your purchase must be notified within 24 hours. Any incorrect, missing or damaged items received must be reported to us within 24 hours of your receiving the delivery. (Please quote the invoice number for reference).


SHIPPING for returns?
Freight costs are normally paid by the customer except for faulty goods or incorrectly shipped goods which may or may not be prepaid by the distributor. As a general rule, if the item can be posted or easily returned, you should cover the initial cost of returning faulty products to the supplier. You should keep the receipts for those costs because if the returned products are later confirmed to have a fault - whether major or minor - you can recover your reasonable postage or transportation costs from the seller.


CREDIT or REFUND for returns?
Customers can choose to get the value of the returned goods in store credit or refunded via initial payment method.


Packing materials?
Products do not need to be in their original packaging to be returned. You may, however, need to ensure the products are adequately protected for posting or collection.