Terms & Conditions

HARRIS STABILITY SYSTEMS WEBSITE TRADING TERMS AND CONDITIONS

Definitions

"We", "our", "us" means Harris Stability Systems  Pty Ltd ABN 46 166 222 939

trading as Harris Stability Systems and its authorised representatives.

"You" means the customer.

Applicable Law

By visiting our website you agree that the Laws of the state of Queensland  will govern these Conditions of Use. Any liability of Harris Stability Systems in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Harris Stability Systems be limited to: in relation to goods, the replacement of the goods or the supply of equivalent goods; and in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.

Orders

All orders placed through this web site are subject to confirmation and acceptance by us.

All prices are in Australian Dollars $AUD. We may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. If we request payment for increased prices, you may cancel the order by giving notice to us, which must be received within seven days of the announcement of the increase.

Harris Stability Systems or its agent will deliver the goods you ordered, within the agreed time frame, subject to their availability. Where the goods are not available you will be notified of this by us as soon as possible. Anyone at the delivery address who receives the goods will be presumed by us to be authorised to receive the goods.

If your goods include products in respect of which the law prescribes a minimum age for purchase, you must be over the age of 18 years (or such other minimum age as is prescribed by the law), and you must ensure that a person over that age is available to accept delivery of the goods. We may refuse to deliver the goods if the person receiving the goods is unable or unwilling to provide evidence of proof of age. If there is no-one at the delivery address or no-one of appropriate age to receive order, we may charge you additional delivery fees.

Once the goods are delivered to you, you will own them and it is your responsibility if they are lost or damaged. We reserve the right to restrict sales to retail quantities when supplying resellers and distributors. All product returns are subject to our Returns Policy which forms part of these terms and conditions. For each online order, you must pay: the applicable price for the relevant goods confirmed by us; and the delivery and handling fee specified on the web site at that time.

Payments

We accept the major credit cards Visa, Mastercard and American Express and Paypal for payment of goods and services. Direct bank deposit cheques and money orders may also be accepted. A delay may be incurred for cheque payment as goods may be dispatched only after funds have cleared.

Passing of Property

Goods remain the property of Harris Stability Systems until they have been paid for with cleared funds and delivered to the customer. We are unable to accept COD charges

Delivery of Goods

When ordering goods ensure that there will be someone to receive goods at the nominated address or else provide a safe drop off point (leaving instructions with your order). For metropolitan order delivery is usually 24 to 48 hours after we send you an order confirmation. For country areas delivery can take between 2 to 5 working days after order confirmation. Normally you can expect an order confirmation within a few hours to a day or more depending when the order is placed. Weekend orders (or public holidays) may not be processed until the following Monday (or next working day).

Return of Goods

Goods can be returned if they are found to be faulty or they were not the goods which were ordered. If you change your mind after placing your order goods may in certain circumstances be accepted for return. Usually this is if goods are returned in new unopened condition within 14 days of the Invoice date. Once goods are opened even if unused are not returnable. Freight costs are normally paid by the customer except for faulty goods or incorrectly shipped goods which may or may not be prepaid by the distributor.

Products do not need to be in their original packaging to be returned. You may, however, need to ensure the products are adequately protected for posting or collection. If you are not able to take the products to the supplier in person, and the supplier does not have a complimentary pick up or return policy, you may have to return them by post or another delivery service.

As a general rule, if the item can be posted or easily returned, you should cover the initial cost of returning faulty products to the supplier. You should keep the receipts for those costs because if the returned products are later confirmed to have a fault - whether major or minor - you can recover your reasonable postage or transportation costs from the seller.

Goods returned for a refund will attract a 20% restocking fee of the original ordered price of the item. Shipping fees are non-refundable. 

Contact us first prior to arranging return of goods. Please choose carefully as certain items may be firm sale basis and are not returnable. After being returned and processed you shall be notified as to whether the goods will be replaced with new equivalents, repaired or a refund issued for change of minds.

In the event the item is found functional and not faulty you will need to cover the cost of return shipping of the item.

No refunds after 21 days of purchase. All discrepancies with your purchase must be notified within 24 hours. Any incorrect, missing or damaged items received must be reported to us within 24 hours of your receiving the delivery. (Please quote the invoice number for reference). Refunds are usually processed into the same account that was used for payment. In case of cheques, a refund cheque will be issued.

International orders are on a firm sale basis with no refunds or exchanges accepted. Warranties for international orders are still covered but all costs for shipping are to be at the customers expense.  

Order Cancellation

You may cancel your order with us by advising us through email to info@harrisstabilitysystems.com.au. This should allow at least 36 hours for processing to be cancelled (may be longer for weekends and public holidays). Should goods already have shipped prior to the required notice having elapsed then only the value of goods may be refunded less a restock fee of 20% providing goods are returned in original saleable condition. Any courier charges cannot be refunded.

Risk and Insurance

All responsibility for damages, theft insurance passes to the customer once goods are delivered to the premises nominated by the customer. (If you have not given consent for us to leave goods unattended we will usually leave a note for you to contact the courier company to make alternative arrangements).

Use of this Website

By using this website you agree not to engage in any activity that interferes with or disrupts or modifies the appearance of this website or its servers and networks that host this website. You will not try to circumvent, disable or otherwise interfere with any security related features of the website. Any suspected fraudulent, abusive or illegal activity shall be referred to appropriate law enforcement authorities.

We reserve the right to disable or stop providing access to this website to you at our absolute discretion without prior warning.

In order to register and order goods on this website you must be 18 years old or older.

Confidentiality of Information

We respect your privacy and appreciate your business. Harris Stability Systems complies with our Privacy Statement. We will not reveal your personal information to external organizations except for the purposes of fulfilling your order. Your details including contact details, emails and payment information is not passed to any third party vendor, associate or service provider not involved in completing the transaction.

Information that you provide to us on this website is protected by use of Secure Sockets Layer (SSL) software, which encrypts (scrambles) information you provide to prevent eavesdropping. We only use the last five digits of your credit card number when confirming transactions.

You can update your account information at any time by logging in through the login page of the website. Alternatively you can contact us using email, mail or fax. Contact details are provided below.

Cookies may be used on this website to gather data relating to this website and your use of this website indicates your consent of this, although you may disable cookies on your browser.

For more information refer to our Privacy Policy.

Trademarks

The Harris Stability Systems logos are registered to Harris Stability Systems Pty Ltd Other logos used in the brands offered on this website are the property of their respective owners and may be protected under Australian and International laws.

Copyright

The arrangement and use of graphics, text, sound, images on this website is protected under copyright law. You may not copy or use the designed elements without our express written permission.